To meet ISO 27001 Clause 4.2, a company must understand the needs and expectations of interested parties. These are people or groups that have a stake in the company’s information security management system (ISMS). This is a vital step to ensure the ISMS works for everyone.
What are interested parties?
An interested party is anyone who can affect, be affected by, or feels they are affected by your company’s actions. This can be people inside or outside your company.
Examples of interested parties include:
- Customers: They want their data to be safe.
- Staff: They need clear rules and good tools.
- Regulators: They need you to follow laws.
- Shareholders: They want to see the company succeed and protect its value.
What do you do?
You must do three things:
- Find all the interested parties. Think about everyone who has a stake.
- Know what they want. What are their needs? What do they expect from your ISMS?
- Decide which of their needs will be part of your ISMS.
How to do it
You can talk to people to find out what they need. You can have a meeting with leaders. You can look at contracts and laws. Once you know their needs, you can make sure your ISMS helps meet them.
Frequently Asked Questions
The purpose is to make sure your safety plan works for everyone. It helps you see what other people need. This helps your plan be more complete.
Yes, you should write it down. You need to show an auditor that you did this work.
The information security manager is usually in charge.
ISO 27001 Clause 4.2 Needs and Expectations of Interested Parties Explained This video explains what ISO 27001 Clause 4.2 is and how to implement it.